The WinTree Complaints Registration function will provide an easy way of tracking complaints from customers and/or suppliers. Complaints can be automatically generated by WinTree or entered manually. In the complaints registration system only complaints are entered, no stock or purchasing is modified; a complaint can be the result of a change in stock or purchasing. The Complaints Registration function can be used to evaluate the suppliers on a regular basis.
Complaints Registration can be used in any combination of modules. WinTree Nursery Manager Basic can also register complaints. To register complaints from suppliers and the corresponding evaluation, the Purchase module is necessary.
Parameters
Before use can be made of the Complaints Registration function, the following parameters must be activated:
| Number | Description | Value |
| 1746 | Use of complaints registration | 1 |
| 1747 | Also display processed complaints in the 'Maintain Complaints' window. |
0 = No 1 = Yes |
| 1748 | Default fax complaints document for customers, defined via the print options of the document. | |
| 1749 | Default e-mail complaints document for customers, defined via the print options of the document. | |
| 1758 | Default map when searching for photos. | |
| 1762 | Menu “Evaluation suppliers”, number of days of history. | 7 = default |
Basic information
To register complaints, the following basic info must be entered:
- Complaint type
- Employees, at least one employee to register complaints.
- Supplier codes
 |
TSD recommends starting with a limited number of complaint types. Once you have gained sufficient experience in registration, you can easily extend the number of complaint types. |
Maintain complaints
Evaluate suppliers
Based on the registered complaints, it is possible to evaluate a supplier. The menu Contacts -> Evaluate suppliers is available for this. Obviously, this menu only functions if the Purchases module in WinTree is active.
Registering complaints